Ever managed an email thread with a pool of interns all hoping to schedule an interview? You’re right to shudder at the thought.
Let’s face it: times change, and therefore so too must the pen and Post-It Note solutions to HR’s most common problems. Today’s candidates are mobile, and increasingly used to a level of connectivity that the “old ways” of HR communication simply can’t handle.
The awesome news is that when your company finally takes the plunge and subscribes to technology that allows for elegant and efficient interactions, everyone wins—your hiring department, your candidate, and your ROI.
Big Shifts for HR: It’s a Mobile World
Over the last several years, the job market has seen a rising class of applicants who are more mobile, both in terms of smartphone use and turnover rate. Responses from both employees and employers in the 2016 Human Capital Trends survey from Deloitte Press make clear that today’s talent is increasingly comfortable with pulling together contract work at several different companies. This norming of freelance (or “gig”) work can benefit companies, because the ability to hire talent on a project-by-project basis is a definite budget winner. However, it’s also one of many shifts that requires a stronger, more streamlined digital response.
Talented freelancers assume that companies will value their time by offering easy access to communication across multiple platforms. The days of expecting a candidate to wait by the phone — even if that phone happens to be in her pocket — have passed. Applicants want interfaces that can be accessed easily via mobile devices.
Why? As a case study published by the Society for Human Research Management explains, “The Millennial generation is notoriously intolerant of inefficiency.”
Appointment Scheduling Software: Streamlining the Hiring Process
Online scheduling software is a Software as a Service (SaaS) application that completely automates the appointment-making process. This appeals to busy freelancers and hiring managers. So, what does scheduling software look like in action?
With automated interview booking, the entire hiring process becomes far more streamlined, says Jen Rojas, Senior Recruiter at Topline Strategies. She points to the simplicity of the resulting interaction with the candidate—an email containing a link to a calendar—as opposed to the time-consuming tedium of calling, emailing, and voicemailing your way to a set interview time. “If a candidate receives two emails with interview offers, and one requires the applicant to call while the other allows them to click a link and schedule at their own leisure, many candidates prefer the latter option,” she says.
Rojas also notes that, especially in the early stages of hiring, busy HR execs are essentially facing a bottleneck situation. “You’re touching so many people,” she says. “Appointment scheduling software allows you to easily track who has scheduled an interview, and who has not. It’s a seamless, fast, easy process that lets you determine who is interested and serious about coming in to talk as soon as possible.”
3 Scheduling Software Use Cases
- Teacher recruitment. Instead of spending precious staff hours on the mind-numbing logistics of scheduling interviews with new teachers, a competitive new teacher recruitment program was able to hand scheduling off to their software. This allowed staff to focus on face-to-face interviews and recruitment.
- City and state municipalities. Large organizations often have numerous job vacancies open at any time. Scheduling software allows HR managers to quickly tailor interview offers for specific positions. The result? Candidates only receive scheduling calendars related to the specific position they’re applying for, and the HR team has an easy way to track recruitment on a position-by-position basis.
- Group interviews. Used by many companies in the early stages of hiring, especially for intern positions or job-share staff, group interviews can be a serious pain without the support of scheduling software. With it, pain turns to gain: instead of a frantic back and forth with a gaggle of graduating seniors—you just send them links with the available times, and the candidates set their own appointments.
In the constantly evolving world of today’s HR department, the fast pace of change – both in terms of hiring philosophy and information systems – can feel overwhelming. However, with an industry-leader approach, you'll be going with the flow in no time.