CLIENT PROFILEPURE Cleaning Agency in San Diego, Calif., is a one-stop referral agency for "green" cleaning services, such as housekeeping, carpet cleaning, and tile and grout cleaning. Its experienced and professional independent housekeepers use non-toxic, eco-friendly cleaning products at all of its jobs. It schedules both one-time and recurring cleaning appointments for its customers.THE PROBLEMPrior to using Appointment-Plus, PURE Cleaning Agency used Google Calendar for its scheduling needs. Owner Elizabeth Bates says the program was not sufficient for her business operations, as it did not provide an automatic e-mail function to inform customers of upcoming appointments nor did it generate complete and specific reports. She adds that it's a "good personal calendar, but not for business scheduling."
ANALYSISMs. Bates determined that appointment scheduling software geared more toward business operations would be beneficial to the operations of her cleaning company. Among features she looked for were automatic e-mail reminders and robust reporting.SOLUTIONMs. Bates conducted an online search of appointment-scheduling companies. After reviewing the functionality and features of Appointment-Plus, she chose it as for her appointment-scheduling needs. She cited ease-of-use and its customization capabilities which allowed her to replicate the colors and look of her existing Web site) as factors in her decision.RESULTAppointment-Plus is helping PURE Cleaning Agency better manage its housekeepers and their appointments. Ms. Bates and her office staff use it to book approximately 70 appointments per week. The company utilizes the system's automatic e-mail functionality to remind staff, housekeepers and customers of scheduled cleaning appointments, as well as generate in-depth reports.Click here to download PDF of Service Call Scheduling Software Case Study |
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