Government Scheduling Software

Do your part to keep horses out of government buildings (yes, there’s a story behind this). Use government scheduling software to book your appointments.

Is government efficiency an oxymoron?

Unfortunately, to many people, it is. Many people have had bad experiences, and now it’s accepted as common knowledge that if you have to deal with a government office, it’s going to be painful. The perception of a government scheduling software system has long been the little paper slip dispenser on the counter with a sign saying, “Take a number.” But we both know that’s not true.
Not anymore.

Times, they are a-changin’, my friend. We don’t have to look too far to see the technical improvements that government agencies are implementing in their operations. You can now get in a “virtual line” to take a driver license test at the DMV. You can download forms and fill them out before heading out to the Social Security office for a name change. You can even “check out” e-books from the library. Crazy!

And people are noticing - and talking about it. Did you ever think you’d see the day when a Yelper would give this review to a passport office?

The point is, there really is no excuse to have your government office languishing behind the times. In the age of digital…well…everything, there is almost certainly a way to improve your current process by modernizing it. Online government scheduling software is one way to improve the customer experience while increasing efficiency in your office.

By simplifying the appointment booking process, your offices will run more smoothly, your employees will be more productive, and your customers will be singing your praises. No seriously, they will. Like this.

Help wanted:

Efficient, easy-to-use government scheduling software to bring order to a chaotic waiting room

The truth is, online scheduling can help any business that sees a lot of customers. And that’s certainly true of government offices. The Minnesota Department of Human Services helps more than 1 million Minnesotans. The Los Angeles County Department of Animal Care and Control serves a population of over 3 million residents. And on any given day, even a fraction of those people coming in to your office can mean long lines, crowed waiting rooms, and a stressed-out staff. As if that wasn’t enough to drive you crazy, let’s not forget that a lady on a horse might show up to your office. Hey, it can happen.

OK, it probably won’t happen. (But it could.) For relatively normal days, are you working under unnecessarily inefficient conditions? Consider the following:

  • Does your office have your customer’s profile data available online when they come in for an appointment?
  • Are you able to easily see the last time your customer came in for a visit?
  • Do you offer self-service online booking?
  • Does your current system provide timeclock functionality to track employee hours?

If not, don’t worry – we can help. AppointmentPlus has been providing online scheduling solutions to our clients since 2001. We are obsessive about learning all we can about each industry we service (over 100), and our dedication shows. Over 16 million people use AppointmentPlus® scheduling software through our clients. That’s right, 16 million. Why? Because we make sure that all our clients receive the best in customer care so that you can, in turn, provide the best service to your customers.

Our research with agencies like yours shows us that there are multiple areas where scheduling software can improve your workflow. We know that documentation needs to be in order, forms must be filled out, and all the I’s must be dotted and T’s must be crossed. But we also know that doesn’t have to be a pain in the rear.

With the proper tools, your customers can get the assistance they need without feeling like they are being punished for it. We are the best at what we do, and we can help you turn your government office into a finely tuned machine. A machine with personality, of course.

It’s not Mission Impossible — it’s totally possible

Our strategy begins with your office’s mission in mind. Let’s look at the U.S. Office of Government Ethics mission:

“To foster high ethical standards for executive branch employees and strengthen the public’s confidence that the Government’s business is conducted with impartiality and integrity.”

Your office is dedicated to providing much-needed services to the public and doing so with the highest standards. But if you don’t have the tools you need, it can be challenging to get the job done in the best way possible.

Enter AppointmentPlus. Our software's robust functionality combined with the easily integrated platform means that you can keep the parts of your operation that are working well, and make them even better.

Our goal is to help you streamline your operations so that:

  • Your customers’ wait time in your office is reduced
  • Your department has a full view of their schedule and can plan their
    days accordingly
  • You always have the right people on staff to meet your goals and deadlines
  • You reduce the amount of time needed to process your customers’
    in-person requests

By using online booking software for your government office, you are able to streamline the time spent on manual activities, like scheduling and rebooking appointments, and save time by using automated services. Making your office more efficient means you not only provide critical services to the public, but do so in a way that reflects the integrity of your department.

Make AppointmentPlus part of your dream team

Have you tried other government scheduling systems and been disappointed in the results? Not a problem if you have AppointmentPlus on your team. Our solution to inefficient manual processes and outdated software has been used by thousands of businesses all over the world, with concrete, measureable results.

Let us show you how our scheduling solution can help you:

  • Reduce no-shows by up to 50%
  • Let your customers book their own appointments, meeting, training or
    counseling sessions
  • Send automatic reminders via email or text messages
  • Create a database of your customers’ profiles and appointment history
  • Manage your employee staffing
  • Access your schedule from anywhere using our mobile apps
We save 28 hours a month on scheduling because we used to do everything on paper.
Maria Eugenia BerriosHonors Learning Center
We have seen a reduction in staff time by at least 35% by using AP.
Clifton UckermanCancer Wellness House
We are a member of the national Citizens Advice Service providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We use AppointmentPlus software to manage all our caseworker appointments and to organise which interview rooms will be used for this to ensure efficient organisation of our space.
Jackie PrestonChief Executive, Swansea Citizens Advice Bureau, UK

Do you really want a woman on a horse in your office?

In the article we mentioned above, the woman claims she showed up on her mighty steed because her driver license had been suspended. Why? The DMV claimed they had not received proof of auto insurance. But the kicker is, when the woman tried to rectify the problem, she was met with every imaginable cliché you could apply to a government agency. If they’d had our software, that documentation would have been easily uploaded to their system, accessible by any of their staff members. No need for a horse, as awesome as that is.

We understand that implementing a new system can feel daunting for any company, much less an organization that has a great deal of oversight. But we’ve done this before, and we can show you how easy it is.

So give us a call. Let us show you how our government scheduling software can benefit your customers, your staff, your productivity, your budget, and your online reviews.

Ready to learn more?

Simply select the best option for your needs and get started today!

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