Do I have to download the appointment software to use it?
You do not have to download any appointment software to use the system. All you need is an Internet connection.

How does the appointment scheduling software system work with my Web site?
If you already have a Web site, you would simply add a link or a button to your site. The link is e-mailed to you when you sign up for Appointment-Plus Appointment Software. If you don't have a Web site, you can use an Appointment-Plus template as your entire Web site.

Is my data secure?
Yes. We have a number of safeguards in place to ensure data privacy and security. We offer SSL (secure socket layer) on both the customer view and the site administration portion of the appointment software system. SSL encrypts data as it passes to and from the server. We also have a very strict privacy policy. We do not sell or share any client data (or their client’s data).

Can I call if I have questions?
Yes. During your appointment software free trial, you may call anytime during business hours (9am to 4pm US Pacific Standard Time). Our office phone number is (480) 483-1199. After your trial is over, you may select your desired support package. If your support package includes phone support, you may call us with questions.

Are you HIPAA compliant?
While HIPAA compliance is in part dependent on technology, HIPAA compliance is actually an organizational obligation that focuses on procedural standards and procedural integrity (medical provider business practices). The fact is that software tools and software services cannot be HIPAA-compliant, simply because software is a tool and not a business practice. To learn more about HIPAA and Appointment-Plus click here.

Can our data be exported out of the system?
Yes, you can export both customer and appointment data at any time to Excel.

Are there any limitations in the trial version of your appointment scheduling software?
No. During the trial period, you will have access to the entire appointment scheduling software system. If you decide to continue using the system after your 15 day trial period has ended, you will just continue using the same account.

Can I use my merchant account with the appointment software system?
Accepting credit card payments through the Internet requires a special type of merchant account called a gateway. Many traditional merchant account providers partner with gateway providers. Check with your merchant account provider to find out with whom they partner. The gateway provider we interface with is Authorize.net. Authorize.net is one of the most widely known and well-established gateway providers available. You can also use PayPal’s Payments Pro to accept payments through Appointment-Plus Appointment Software.

You can set up a gateway merchant account through our partner PPI. If you go through PPI, you will save on setup fees and get more personalized service. For more details, contact us at info@appointment-plus.com.

Appointment scheduling software should not require you to have to change the way you do business. Appointment-Plus appointment software was built to be flexible because no two businesses are exactly alike, and no two businesses handle appointment scheduling exactly the same way - call center appointment scheduling software should work differently than shipping dock appointment scheduling software.

Try Appointment-Plus Appointment Software free for 15 days. See if it makes your appointment scheduling easier and more convenient. Below you will find some of our Frequently Asked Questions, if your question isn't answered below please e-mail us at info@appointment-plus.com or call us at (480) 483-1199.