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Company Profile

Coast to Coast Educational Consulting in Buffalo, N.Y., is a private consulting company that guides students and families through the world of college admissions. Its objective is to obtain the best possible fit between students and educational environments, while at the same time reduce the stress and uncertainty inherent in the college application process.

The Problem

Prior to using Appointment-Plus, owner and consultant Lori McGlone took appointments by phone and e-mail. Without the assistance of a support staff, the process proved inefficient and time-consuming, as Ms. McGlone herself answered phone and e-mail appointment requests. Additionally, her clients did not have the ability to schedule their own appointment online at their own convenience.

Analysis

Ms. McGlone pondered the idea of an automated appointment-scheduling system before actively searching for one. Instead of hiring an individual to oversee her appointments, she believed scheduling software could be the answer to streamlining her operations and freeing up more time to spend on her clients and business.

Solution

Ms. McGlone turned to the Internet in her search for appointment-scheduling software. After researching one other provider, she chose Appointment-Plus for her scheduling needs. In addition to offering functionality such as self-scheduling and automated e-mail message reminders, she was impressed with the system’s ability to customize the client scheduling page in a way that matched or complimented her Web site.

Result

Appointment-Plus and its automated processes is helping Coast-to-Coast Educational Consulting operate more efficiently. Ms. McGlone saves at least two hours a week thanks to the online self-scheduling feature. Her patients enjoy it as well, and most now schedule and manage their sessions on their own. The automated e-mail reminders generated by the system also play a big role in her operations. As her clients are teenagers, she tailors the settings so that both they and their parents receive the e-mail reminders three days prior to the scheduled appointment. This has significantly reduced the number of same-day and last-minute cancellations.